Chicago Tent and Party Rentals

Frequently Asked Questions

GENERAL INFORMATION

Where is Wilson Rental Located?

MOKENA SHOWROOM AND WILL CALL
Corporate office, showroom and warehouse - 9960 191st Street, Mokena, IL 60648

CHICAGO SALES OFFICE
Downtown sales office - 1515 S Prairie Avenue, Chicago, IL 60605

DOWNERS GROVE SALES OFFICE
Downers Grove sales office - 2001 Butterfield Road, Suite 201, Downers Grove, IL 60515

NAPERVILLE SALES OFFICE
Naperville sales office - 790 Royal St. George Drive, Naperville, IL 60541

CHESTERTON INDIANA SALES OFFICE
Chesterton sales office - coming soon

What are your showroom hours?
Our showrooms hours in Mokena are:
Monday, thru Friday 8:00am to 5:00pm
Saturday 8:00am to noon
Downers Grove, Naperville and Chicago sales offices are by appointment only Monday - Friday

Do I need to make an appointment to visit your showroom?
It is not necessary to make an appointment. However, if you require the assistance of an event rental specialist, we recommend that you call our office and schedule an appointment.

RESERVATIONS

When should I reserve my equipment?
We recommend that you place your order as early as possible prior to your event. Quantities are limited, and availability is on a first-come, first-served basis. This is especially important during holiday times and during the busy summer months. We will always however, try our best to accommodate your last minute needs. We're here to make your event successful.

How do I make a reservation?
You are welcome to visit to our facility and see our inventory in person. If this is not feasible, call us or email for service. Please include a contact number in your email with the request. Reservations are only CONFIRMED when a deposit of 50% of the rental charges has been received. Deposits may be made by phone with a credit card, or a check by mail. Or pay in person by credit card, check or cash.

Please be sure of your rental needs and event dates. Cancellation within 14 days of delivery date will result in forfeiture of deposit. If cancellation is made more than 14 days prior to the delivery date, the deposit will be refunded in full minus a 5% processing fee. Reasonable adjustments (not full cancellations) to your order are taken under consideration. Cancellation of special orders will be subject to the policy of Wilson Rental's sub-vendor.

When is the final payment due?
Final payment is due two weeks prior to or upon receipt of the equipment. Open accounts are available to pre-approved business customers only.

Will you give me a quote for my event?
We will be happy to give you a written quotation. However, a deposit must be made before a quote can be converted to a confirmed reservation.

DELIVERY

Do you deliver to my area?
We deliver to the entire Chicagoland area including all suburbs, Northwest Indiana, and beyond . Minimum charges may apply for longer distances.

Do you have a minimum size order for delivery?
There is a delivery minimum based on your location. Please call for more information.

Can I pickup my rental items myself?
Yes, and there is no minimum order amount for will call orders. You can pick up the items yourself at our Mokena store, please call ahead to be assured of availability. Also, bring a vehicle sufficient to fit all items safely inside.

What are your delivery rates?
Delivery and pick up rates are quoted as a round trip fee and are based on the time and the location of your event. We do not offer a one-way rate. Additional charges apply for after-hours deliveries, weekends and holiday deliveries. Depending on your location, there is a minimum order amount that must be met before delivery charges are applied. Ask your Event Rental Specialist for details.

When can I expect my delivery?
Our standard delivery hours are Monday through From 8:00am – 5:00pm. As most events are on the weekend, we make our deliveries on Thursdays and Fridays prior to the event. Pickups are made after the weekend on Mondays and Tuesdays. Please call us on Tuesday prior to the event. At that time we can tell you which day your items will be delivered and the approximate time. On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforeseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. If that happens, we will try to keep you informed of the progress.

Can I specify a delivery / pick up time?
There are times that it is necessary that for delivery and pickup to be at a specific time or off hours. We can accommodate you for a nominal fee. Please make these arraignments as early as possible.

Change I change my order on the day of delivery?
Our trucks are mostly loaded the day before the delivery, and usually leave for their routes early in the morning. Once equipment is loaded and has left our warehouse for delivery, we unfortunately cannot reduce or cancel the rental charges.

Do I have to be home for my delivery?
No you do not. If the order is PAID IN FULL, we will drop off at the pre-designated spot as requested.

Where will the equipment be left?
Equipment that is not setup by our crew will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). Equipment must be restacked and ready for pick-up in the same manner it was dropped off and place it was delivered.

What if my event is on a Sunday and you are closed?
No problem, we will have you setup for your event in advance, and will pick up a day or so after the event is over. Special consideration will be made for some events when prior arrangements have been made.

Do your crews set up the equipment?
Setup is included with many items such as tents, stages, dance floors etc. All other equipment (tables, chairs, linen, etc.) are set up and taken down by the client. Set-up and take down services for tables and chairs are available at an additional charge. These arrangements MUST be made prior to delivery.

What procedures must be in place before pickup?
Tables and chairs should be stacked in the manner in which they were delivered. All china, glassware, utensils, etc., should be rinsed, refuse-free and replaced in their delivery containers. Additional charges are made when cleaning is required and for missing items and containers.

What Should I Do To Prepare My Rental Linen for Return?
Make sure that care is used when removing your rental linens, especially from tables with candles. Hot wax can severely damage fine linens, so be sure that candles are extinguished and that the wax has set before they are removed. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. Be sure that all linens are placed in the bags provided with your order. Never use plastic bags to hold or return linens; this almost assures that the product will mildew. The bags provided by Wilson Rental have holes and are breathable.

My Linen Got Wet, What Should I Do?
For best assurance of preventing mildew wet linen should be returned to Wilson Rental immediately.

What Happens if I Lose or Damage the Linen?
Lost or damaged linens will be charged to your credit card and an invoice will be sent to you.

What should I do with dishes prior to returning them?
Please rinse dishes free of food or debris. A cleaning fee will be incurred for dishes returned not rinsed.

What should I do with concession equipment and grills prior to returning them?
Concession items must be rinsed clean. Grills must be free of charcoal and ashes.

What happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.

What if the weather turns cold?
We offer sidewalls and tent heaters for all of our tents. Our heated tents can keep you warm in most conditions.

Are there any cooing options for hot, humid weather?
We can provide fans to circulate air and air conditioners to cool the tent and remove humidity.

Can you put tents on concrete, decks and other hard surfaces?
Wilson Rental provides professionally installed tents. Some of these tents can be secured with staking or special anchors.

Do you have an emergency phone number?
For an emergency affecting life and safety call 911

What if there is a problem with my equipment and it is after business hours?
Wilson Rental offers clients with existing orders a 24 hour 7 days a week on-call service. If a problem does occur please call 708/799-5533 X 3911. Please leave a message describing the problem, the customer name, rental contract number and a contact phone number. Our system will notify the person on call.

Who is responsible for the equipment?
You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon 'closing' of your order. If items are found after this time, we will promptly issue you a refund.

What is the Damage Waiver?
The damage waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and is non-refundable. If the damage waiver is declined, and any rental items are damaged, the customer will be responsible for the replacement charges for the damaged items.

What do you do about electric wires and sprinkling systems in my yard?
We call the appropriate Joint Utility Locators. They locate and mark underground public utilities. We try to avoid sprinkling systems but since they are almost impossible to detect we cannot be held responsible for hitting them. The customer is responsible for telling us about anything that might interfere that is not a public utility.

Do you have Life & Safety Equipment?
Yes, we can provide everything necessary: lighted exit signs, no smoking signs, fire extinguishers, emergency exits, etc.

Do you offer items not featured on your website?
If you require items or services that you do not see listed in the price list, simply contact a customer service associate. We are constantly adding new items to our inventory and may have what you are looking for.

Do you have insurance?
We offer full Liability Insurance. We would be happy to supply a certificate of insurance upon request.

Are your tents fire retardant?
Yes. A copy of certificate of flame resistance will be provided for each tent upon request.

Tent Permits
Tenting may require a permit. Our Event Rental Specialists will be happy to assist you with this process. Permitting requirements vary from city to city. Please contact the jurisdiction where the tent is being installed.

 

Chicago Tent Rentals  I  Tent Rental Chicago  I  Downers Grove Tent Rentals  I  Naperville Tent Rentals  I  Tent Rental Naperville
Orland Park Tent Rentals  I  Mokena Tent Rentals  I  Homewood Tent Rentals  I  Chesterton Tent Rentals