GENERAL INFORMATION

Where is Wilson Rental Located?

MOKENA SHOWROOM AND WILL CALL
Corporate office, showroom and warehouse -  9960 191^st Street,  Mokena, IL 60648
  
HOMEWOOD SHOWROOM
Showroom and warehouse - 2125 W 183^rd Street,  Homewood, IL 60430
 
CHICAGO SALES OFFICE
Downtown sales office - 1515 S Prairie Avenue,  Chicago, IL 60605

DOWNERS GROVE SALES OFFICE
Western suburbs sales office - 2001 Butterfield Road, Suite 201,  Downers Grove, IL 60515

What are your showroom hours?
Our showrooms in Homewood and Mokena are:
Monday, thru Friday 8:00am to 5:00pm
Saturday 8:00am to noon
Our downtown sales office is appointment only

Do I need to make an appointment to visit your showroom?
It is not necessary to make an appointment. However, if you require the assistance of an event rental specialist, we recommend that you call our office and schedule an appointment.
 

RESERVATIONS 

When should I reserve my equipment?
We recommend that you place your order as early as possible prior to your event. Quantities are limited, and availability is on a first come first served basis. This is especially important during holiday times and during the busy summer months. We will always however, try our best to accommodate your last minute needs. We're here to make your event successful.

How do I make a reservation?
You are welcome to visit to our facility and see our inventory in person. If this is not feasible, call us on the telephone for service. Reservations are only CONFIRMED when a deposit of 50% of the rental charges has been received. Deposits are accepted by telephone with credit card, check by mail or in person and cash.

Please be sure of your rental needs and event dates. Deposits are refundable up to seven (7) days prior to the event date. Cancellations made six days or less prior to the event date will be charged the full deposit.  Reasonable adjustments (not full cancellations) to your order are

When is the final payment due?
Final payment is due prior to or upon receipt of the equipment. Charge accounts are available to pre-approved business customers only.

Will you give me a quote for my event?
We will be happy to give you a written quotation, however the reservation process has to be completed with a deposit made before a quotation is entered into our system as an order.


DELIVERY

Do you deliver to my area?
We deliver to the entire Chicagoland area, even beyond. Minimum charges may apply for longer distances.

Can I pickup my rental items myself?
Yes, and there is no minimum for will call orders. If you plan to pick up the items yourself in either our Homewood or Mokena store, please call ahead to be assured of availability. Also check to be sure that all items will fit safely inside your vehicle.

What are your delivery rates?
Delivery and pick up rates are quoted as a round trip fee and are based on the time and the location of your event. We do not offer a one-way rate Depending on your location, there is a minimum order amount that must be met before delivery charges are applied. Ask your Event Rental Specialist for details.

Do you have a minimum size order for delivery?
There is a delivery minimum based on your location. Please call for more information

When can I expect my delivery?
Our standard delivery hours are Monday through From 8:00am – 5:00pm. As most events are on the weekend, we make our deliveries on Thursdays and Fridays prior to the event. Pickups are made after the weekend on Mondays and Tuesdays. Please call us on Tuesday prior to the event. At that time we can tell you which day your items will be delivered and approximately the time. On any given day we have several trucks on the road to service our customers. Each truck may make several stops. Sometimes due to unforeseen circumstances, a driver may be detained at one location, which unfortunately delays the rest of the routed stops. If that happens, we will try to keep you informed of the progress. There are times that it is necessary that for delivery and pickup to be at a specific time or off hours. We can accommodate you for a nominal fee. Please make these arraignments as early as possible.

Can I specify a delivery / pick up time?
There are times that it is necessary that for delivery and pickup to be at a specific time or off hours. We can accommodate you for a nominal fee. Please make these arraignments as early as possible.

Change I change my order on the day of delivery?
Our trucks usually leave for their routes early in the morning. Once equipment has left our warehouse to be delivered to you, we unfortunately cannot reduce or cancel the rental charges

Do I have to be home for my delivery?
No you do not. If the order is PAID IN FULL, we will drop off at the pre designated spot.

Where will the equipment be left?
Equipment that is not setup by our crew will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered

My event is on a Sunday and you are closed.
No problem, we will have you setup before the event and picked up after it is over

Do your crews set up the equipment?
Setup is included with many items such as tents, stages, dance floors etc. All other equipment (tables, chairs, linen, etc.) are set up and taken down by the client. Set-up and take down services for tables and chairs are available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.

Pickup
Tables and chairs should be stacked in the manner in which it was delivered. All china, glassware, utensils, etc., should be rinsed, refuse-free and replaced in their delivery containers. Additional charges are made when extraordinary cleaning is required and for missing containers.

What should I do with linens prior to returning them?
Please shake linens to free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew. Use provided WPR linen bags. Please discard hangers only.

What happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.

What if the weather turns cold?
We offer sidewall and Tent heaters for all of our tents. We can keep you warm in most conditions.

Can you put tents on concrete, decks and other hard surfaces?
Wilson Rental provides professionally installed tents. Some of these tents can be secured with staking or special anchors.

Do you have an emergency phone number?
For a emergency affecting life and safety call 911

What if there is a problem with my equipment and it is after business hours?
Wilson Rental offers clients with existing orders a 24 hour 7 days a week on call service. If a problem does occur please call 708/799-5533 X 3911.  Please leave a message describing the problem, the customer name, rental contract number and a contact phone number. Our system will notify the person on call.

Who is responsible for the equipment?
You are responsible for the security of our equipment while in your possession. Please make sure that all items are in a secure location and protected from the weather. Missing and broken items are billed at replacement value and these charges are payable upon 'closing' of your order. If items are found after this time, we will promptly issue you a refund.

What is the Damage Waiver?
The damage waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and is non-refundable. If the damage waiver is declined, and any rental items are damaged, the customer will be responsible for the replacement charges for the damaged items.

What do you do about electric wires and sprinkling systems in my yard?
We call JULIE, Inc.  (Joint Utility Locating Information for Excavators) a not-for-profit corporation that provides contractors, excavators, homeowners, and others who may be disturbing the earth, with a free service through a single toll-free phone number (1-800-892-0123) to call for the locating and marking of underground utility facilities.  JULIE services the entire state of Illinois, except the city limits of Chicago.  If digging inside the Chicago city limits, please contact DIGGER at 312/744-7000. In Indiana, call IUPPS at 800-382-5544.

We try to avoid sprinkling systems but since they almost impossible to detect we cannot be responsible for hitting them. The customer is responsible for telling about anything that is not a public utility.

Do you have Life & Safety Equipment?
Yes, we can provide everything necessary, lighted exit signs, fire extinguishers, emergency exits etc. 

If the item I want is not shown on your website, do you offer it? I co noat you don’t see, you may be able to get.
If you require items or services that you do not see listed in the price list, simply contact a customer service associate. We are constantly adding new items to our inventory and may have what you are looking for.

Do you have insurance?
We offer full Liability Insurance. If requested, we would be happy to supply a certificate of insurance.

Are your tents fire retardant?
Copy of certificate of flame resistance, provided by Wilson rental.

Tent Permits
Tenting may require a permit. Our Event Rental Specialists will be happy to assist you with this process. Permitting requirements vary from city to city. Please contact the jurisdiction where the tent is being installed.